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The Lead Inside Sales Representative has additional responsibilities for providing training and direction for the other team members as the business grows. Leadership by example must be followed at all times.

Specific Duties

Lead by example at all times.

Meet each day with your team members for a maximum of 15 minutes.

Responsible for ensuring a professional space and building is closed at the end of day.

Prepare daily and weekly reports as required.

Verify that all team members are turning in reports as requested.

Make sure customers are happy with the work that is completed while maintaining a strong team of employees who are focused on meeting sales and profitability goals as well as other specific performance benchmarks.

Meet or exceed monthly sales goals.

Receive incoming calls using the Glass Doctor System in a professional and courteous manner.

Determine the purpose for each call, enter into the software in real time, and act accordingly.

Record the necessary information and provide the customer education and features/benefit before a quotation.

Provide the customer with the specific reasons why they should be doing business with Glass Doctor instead of our competition.

Ask for the order by assuming the sale.

Complete the Order and schedule using the software or deliver it to the appropriate Dispatcher.

Call back customers with outstanding quotes and earn their business.

Perform marketing and sales functions to sell additional work or develop new customers.

In regard to customer complaints, determine the specific reasons for dissatisfaction enter the information into the notes of the work order and forward the complaint to the appropriate person who can provide a timely solution.

After the complaint has been addressed, call the customer to confirm that full satisfaction has been achieved.

Develop and maintain a spirit of cooperation, respect and teamwork.

Treat all customers with respect at all times.

Offer recommendations on hiring and termination of employees

Keep work area organized, clean and uncluttered.

Maintain open lines of communications with management and fellow employees at all times.

Perform other duties as assigned which may include the duties outside this job description and may also include cross-training in related positions within the company.